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F.A.Q.
Frequently Asked Questions
Here you’ll find detailed answers to commonly asked questions that provide valuable insights and information about our services.
When should I anticipate receiving a reply regarding my event following the email I sent?
You can anticipate receiving an email from one of our team members within 24 business hours. Please note that our operating hours are Monday to Friday, from 8 am to 5 pm ET. Sending direct messages through social media platforms may result in a delayed response, as we check these accounts a couple of times a week. Afterward, we will send you a questionnaire, and upon completion, an invoice will be issued.
On which days is it not possible to schedule decor services?
We do not accept bookings for events on Sundays; Saturdays are our preferred day for events. However, you are welcome to rent any of our products on any day of the week.
What considerations should I take into account before reserving a venue for my event
We require a minimum of 5 hours for setup (full packaged events only) to ensure meticulous attention to detail and guarantee you receive the full value of your payment. Additionally, please arrange for the placement of tables and chairs before our setup team arrives, as we do not take responsibility for arranging these items.